Return policy

Return and Refund Policy

At Kattan Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your modest product, we offer a simple return and refund policy.

Returns:

• You have 7 days from the date of purchase to return any item.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• To initiate a return, please contact our customer service team at hello@shopkattan.com with your order number and reason for return.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at Hello@shopkattan.com

Sales and Clearance:

• All items that are on sale or clearance are "Final Sale". Any item bought on sale or clearance can't be returned or exchanged under any condition. 

For any questions or concerns, please reach out to our customer service team on our email. We are here to help!

Thank you for shopping with Kattan

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